Alive & Well  >  Customer Service

Customer Service

How do I contact someone about changing an appointment?

You may contact your Case Manager directly at any point via email to change or cancel an appointment or you may phone into the studio at 604-812-6586.

Our studio is open Monday through Friday from 7:00am to 8:00pm. We are closed on Saturday and Sunday. In the event that you are unable to connect with someone via phone, please leave a voicemail message and we will return your call as soon as possible.

How do I provide feedback about my experience?

We love hearing from our clients! Your feedback lets us know how we’re doing and that’s invaluable insight for us. If there’s anything we can do to improve your service or if you have a comment or request, please don’t hesitate to reach out by emailing us at [email protected].

Still have questions?

We’re always happy to help! Connect with us to chat about any additional questions you may have.

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