How can we help?

Getting Started

Learn the basics of how our sessions run and how to get started.

Billing

Set up automated billing and access your account details.

Customer Service

Working towards your success is our top priority.

Frequently Asked Questions

What is your cancellation policy?

We ask that you please provide a minimum of 24-hours notice of cancellation for all personal training sessions. Any cancellation occurring within 24-hours of your session will be deemed a “Late Cancel” and you will be charged your regular rate for that session.

What is your late policy?

If you are going to be late for a session, please contact your trainer to inform them of the delay. Upon arrival, the appointment will continue for the remainder of the scheduled time.

If you are more than 15 minutes late and have not contacted your trainer, the session will be deemed a late cancellation.

What types of payments are supported?

We currently accept VISA, MasterCard, E-Transfer, cheque and cash.