Frequently Asked Questions

How can we help?

Getting Started

Learn the basics of who we are and how to get started.

Personal Training

Get the results you’re looking for and feel great doing it.

Plans & Billing

Set up automated billing and access your account details.

Customer Service

Working towards your success is our top priority.


Stay up to date on changes we’re making to help flatten the curve.

Featured Topics

What is your cancellation policy?

We ask that you please provide a minimum of 24-hours notice of cancellation for all personal training sessions. Any cancellation occurring within 24-hours of your session will be deemed a “Late Cancel” and you will be charged your regular rate for that session.

How do I access my account details?

Select Client Login from the footer below to bring up the Sign In box. Enter the username and password that you created at your consultation to access you account details.

What payment types are supported?

We currently accept VISA, MasterCard, E-Transfer, cheque and cash.

Still have questions?

We’re always happy to help. Our support team is available 7am–8pm, Monday through Friday.

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